Terms of Use

Last updated: January 2024

Agreement to Terms

By accessing and using the slate-thicket website, you agree to be bound by these Terms of Use. If you do not agree to these terms, please do not use our website or services.

Description of Services

slate-thicket provides mobile pet grooming and daily care services in the London area. Our website allows you to learn about our services, view pricing, and submit booking enquiries.

Booking and Appointments

Submitting a booking request through our website does not guarantee an appointment. All bookings are subject to confirmation by our team. We will contact you within 24 hours of receiving your request to confirm availability and finalise details.

Cancellation Policy: We request at least 24 hours notice for cancellations. Late cancellations or no-shows may be subject to a cancellation fee.

Service Limitations

Our services are limited to the London area. Availability depends on our team's schedule and location. We reserve the right to refuse service if we determine that providing care would be unsafe for the animal or our staff.

Pet Owner Responsibilities

By booking our services, you confirm that:

You are the legal owner of the pet or have authority from the owner to arrange services
Your pet is up to date with vaccinations as required by UK regulations
You have disclosed any health conditions, behavioural issues, or special requirements
You will provide a safe environment for our team to work in

Pricing and Payment

Prices listed on our website are starting rates and may vary based on pet size, coat condition, and specific requirements. Final pricing will be confirmed before your appointment. Payment is due upon completion of service unless otherwise arranged.

Liability

While we take every precaution to ensure the safety and wellbeing of pets in our care, we cannot be held liable for:

Pre-existing health conditions that become apparent during grooming
Behavioural reactions to grooming procedures
Conditions of the coat requiring additional work (matting, skin issues)

In all cases, we will communicate with you immediately if any concerns arise during a session.

Intellectual Property

All content on this website, including text, images, logos, and design elements, is the property of slate-thicket and is protected by copyright laws. You may not reproduce, distribute, or use any content without our prior written permission.

Website Use

You agree to use our website only for lawful purposes and in a manner that does not infringe upon the rights of others or restrict their use of the website. Prohibited activities include attempting to gain unauthorised access to our systems and using automated tools to collect data from our website.

Disclaimer

The information on this website is provided for general informational purposes only. While we strive to keep information accurate and up to date, we make no warranties about the completeness, reliability, or accuracy of this information.

Governing Law

These Terms of Use are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms or your use of our website or services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Changes to Terms

We reserve the right to modify these Terms of Use at any time. Changes will be effective immediately upon posting to our website. Your continued use of the website following any changes indicates your acceptance of the new terms.

Contact Information

If you have questions about these Terms of Use, please contact us:

Email: [email protected]
Address: 47 Primrose Gardens, London NW1 4TQ, United Kingdom